Return & Exchange Policy

Returns & Exchanges

Return & Exchange Process

1. We offer a 7-day free inspection period (including weekends and holidays), which is not a trial period. If the item is unopened, unused, and undamaged (aside from a manufacturing defect), a return can be requested.

2. We provide one free exchange for defective or incorrectly shipped items only; the item cannot be returned again after being exchanged. To request a return or exchange, please contact customer service within 7 days of receiving the item, stating the item name and the reason for the return/exchange. Our team will assist you accordingly.

3. Returned or exchanged items (and any free gifts) must be unworn with tags attached, and properly packaged in the original packaging. If the item is incomplete or damaged due to improper packaging during return shipping, we will not be able to process the return or exchange.

4. Once a return is confirmed, we will arrange for a courier to collect the item at your specified pickup time.

⚠️ Important: Return/exchange requests must be submitted within 7 days of receiving the item, and the item must remain in its original condition. If you have any questions, please contact customer service right away.

Items Not Eligible for Return or Exchange

Items with makeup stains or other marks from being tried on improperly
Items with signs of wear, odor (e.g. perfume, smoke), or other than normal try-on use
For hygiene reasons, intimate apparel (e.g. underwear, socks) cannot be returned or exchanged once sold
Returned items missing accessories or with tags removed; items with special packaging must be returned with all original packaging
Items that have been altered, e.g. embroidered, cut, or printed
Promotional gifts not returned
Requests submitted after the 7-day inspection period
The following are considered normal variance under international inspection standards, not defects: measurement tolerance within 1–3 cm, minor marks, loose threads, slight fraying, slightly loose buttons, minor color variance, discoloration from not following the care label instructions

Refund Process

Once we receive your returned item and confirm there is no dispute, the refund will be processed within 7–14 business days (excluding weekends and holidays). As refund processing times vary by card issuer, please check with your bank for the exact timing.

Have any questions?

Return & Exchange Policy

Return & Exchange Process

Items Not Eligible for Return or Exchange

Refund Process

PAVORA Global — Curated Luxury Fashion