FAQ

How is shipping calculated?

Orders over US$100 ship free. Orders under US$100 are subject to a standard shipping fee, calculated and shown at checkout before you place your order.

Please refer to current promotions on our site for the latest terms.

How do I check my order status?

After placing an order, you'll receive an order confirmation email, followed by a shipping notification once your order ships. You can also check your order status anytime by logging into your account and selecting "Order History."

What happens if no one is available to receive my delivery?

If no one is available to receive the package, the courier will contact the recipient again to arrange a redelivery at a convenient time.

Why was I told an item is out of stock after I placed my order?

This can happen because in-store inventory is sold concurrently with online inventory, and online orders are processed in batches at set times each day — so an item may sell out between the time you order and when it's processed. If this happens, we will proactively contact you to arrange next steps. We apologize for any inconvenience.